If you are trying to receive a welcome back package for Dark Mage, you will receive a welcome back item for a different class.
Cabal GSP is currently not providing welcome back items for the class Dark Mage.
Please try and receive your welcome back items for another class except for Dark Mage.
If you have further issues, please submit a CS through Cabal Homepage > Support, and we will check and process it as soon as possible.
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